Frequently Asked Questions?

Do I need to prove my eligibilty again if I am applying online?

Not if you already hold a Senior Railcard that was issued by our online service.

If your current Railcard was issued at a rail station then you will need to give either a passport or driving licence number. You can do this by setting up an account by registering online and then following steps to link your station Railcard with the account.

Please note: We recently changed the system that holds customers' data and some customers may be asked to resubmit their proof of eligibility and photo. We are sorry for the inconvenience.