We are currently experiencing a technical issue which means some customers are not able to get new codes to download their digital Railcard to the Railcard app. We are working to fix this as quickly as possible and are sorry for any inconvenience this may cause.

Frequently Asked Questions?

Most frequently asked questions


Can't find an answer? Get in touch

If you are having problems purchasing your Railcard, or if you have comments about the Railcard service, call or email us. You can also write using the postal address.

railcardhelp@nationalrail.co.uk

0345 3000 250 (07:00hrs to 22:00hrs)

National Railcards
PO Box 10776
Ashby-de-la-Zouch
LE65 9FA

 

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.

 

Transport Focus

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:

Email: advice@transportfocus.org.uk

Phone: 0300 123 0860

Freepost RTEH-XAGE-BYKZ
Transport Focus
PO Box 5594
Southend on Sea
SS1 9PZ

  
railcardhelp@nationalrail.co.uk
0345 3000 250 (07:00hrs to 22:00hrs)
National Railcards
PO Box 10776
Ashby-de-la-Zouch
LE65 9FA

 

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