We are currently experiencing a technical issue which means some customers are not able to get new codes to download their digital Railcard to the Railcard app. We are working to fix this as quickly as possible and are sorry for any inconvenience this may cause.

Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Railcard holder benefits Refunds & Replacements Renewals Validity Visiting from outside of Great Britain?

How do I make a complaint?

In the first instance please contact Railcard Customer Services who will endeavour to resolve any issues that you have.

We're open from 0700hrs to 2200hrs everyday of the year except for Christmas day. You can:

Email us: railcardhelp@nationalrail.co.uk

Call us on: 0345 3000 250

Write to:         National Railcards
                        PO Box 10776
Ashby-de-la-Zouch
  LE65 9FA

If you are not satisfied with the resolution we give you are entitled to contact:

www.transportfocus.org.uk/help/rail-complaints

http://ec.europa.eu/odr

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