We are currently experiencing a technical issue which means some customers are not able to get new codes to download their digital Railcard to the Railcard app. We are working to fix this as quickly as possible and are sorry for any inconvenience this may cause.

Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Railcard holder benefits Refunds & Replacements Renewals Validity Visiting from outside of Great Britain?

How do I unblock my Railcard?

You will need to contact our customer support team so that we can better understand the activity that has caused your Railcard to be blocked.

If appropriate, they will be able to help you get back online with your Railcard.

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