We are currently experiencing a technical issue which means some customers are not able to get new codes to download their digital Railcard to the Railcard app. We are working to fix this as quickly as possible and are sorry for any inconvenience this may cause.

Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Railcard holder benefits Refunds & Replacements Renewals Validity Visiting from outside of Great Britain?

How long until the issue is fixed?

Our website is now working although a few intermittent technical issues remain, of which we are aware and which are impacting a very small amount of cases. We are working continuously to resolve any difficulties and minimise the disruption. We will notify customers when all the issues have been fixed and apologise sincerely for the inconvenience caused.

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