We are currently experiencing a technical issue which means some customers are not able to get new codes to download their digital Railcard to the Railcard app. We are working to fix this as quickly as possible and are sorry for any inconvenience this may cause.

Frequently Asked Questions?

I have a promotion code to use towards the cost of my Railcard – it is not working. What can I do?

Please check that you have read each character of the code correctly. We do try to use codes that are easy to read, but occasionally applicants might confuse,

  • the letter “I” with the number “1”
  • the letter “O” with the number “0”(zero)
  • the letter “S” with the number “5”.

If any of these characters appear in your code please try their alternatives. If this does not work please call us on 0345 3000 250 and we will be able to check the status of the code you have.


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