We are currently experiencing a technical issue which means some customers are not able to get new codes to download their digital Railcard to the Railcard app. We are working to fix this as quickly as possible and are sorry for any inconvenience this may cause.

Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Railcard holder benefits Refunds & Replacements Renewals Validity Visiting from outside of Great Britain?

I haven’t been able to use my Railcard due to COVID-19, can I claim a refund or extension?

We’re sorry that we haven’t been able to provide a further update on any possible changes to Railcard conditions.

These are exceptional times and we are working together with train companies on a number of ways to assist Railcard holders. Railcards are not normally refundable as the cost of a Railcard can often be covered by the 33% saving they offer in a single journey.

Please be assured that as soon as we have any further information, we will provide an update.

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