Frequently Asked Questions?

Most frequently asked questions

• Do I need to prove my eligibilty again if I am applying online?
  A:

  Not if you already hold a Senior Railcard that was issued by our online service.
  
  If your current Railcard was issued at a rail station then you will need to give either a passport or driving licence number. You can do this by setting up an account by registering online and then following steps to link your station Railcard with the account.

   

  Please note: We recently changed the system that holds customers' data and some customers may be asked to resubmit their proof of eligibility and photo. We are sorry for the inconvenience.

  ---

• How can I renew my station-purchased Railcard online?
  A:

  You can renew your station-purchased Railcard within 30 days of its expiry date. Go to the homepage and click on the "Login and Manage your Account" button. From here you will be given the opportunity to "Register Your Railcard". Once you have completed this you will be given the option to renew your Railcard.

  ---

• I bought my current Senior Railcard from the online service, it is about to expire, how do I renew it?
  A: Providing the expiry date of your Railcard is within 30 days you will be able to renew it. Just log back into your account and select your Railcard from your account summary screen, confirm your details and make your payment. Your renewed Railcard will then be sent to you.

  ---