We are currently experiencing a technical issue which means some customers are not able to get new codes to download their digital Railcard to the Railcard app. We are working to fix this as quickly as possible and are sorry for any inconvenience this may cause.

Frequently Asked Questions?

All Buying Online Digital Railcard Eligibility Railcard holder benefits Refunds & Replacements Renewals Validity Visiting from outside of Great Britain?

The system is not accepting my passport or driving licence – what can I do?

If you have received an error message, please check that your date of birth, gender and passport / driving licence number have been entered correctly. When you have made the necessary changes click next. If you continue to receive an error message please contact us so that we can help you. We are able to help complete your application over the phone.

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