We are currently experiencing a technical issue which means some customers are not able to get new codes to download their digital Railcard to the Railcard app. We are working to fix this as quickly as possible and are sorry for any inconvenience this may cause.

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What are the last posting dates over the Christmas period?

It’s a very busy time of year for Royal Mail so if you would like to order a plastic Railcard, it might take longer for it to arrive during the festive season. The good news is, you don’t need to rely on the post. Choose to receive your Railcard digitally and it will be available instantly.

If you would still like the plastic version and to ensure your order is with you before Christmas day, please complete your order before 4pm on Sunday 15th December or use our Special Delivery service no later than Tuesday 17th December. If you are ordering a Railcard by our standard service between Monday 16th December and Thursday 2nd January 2020, please expect delivery by Saturday 11th of January.

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