We are currently experiencing a technical issue which means some customers are not able to get new codes to download their digital Railcard to the Railcard app. We are working to fix this as quickly as possible and are sorry for any inconvenience this may cause.

Frequently Asked Questions?

What do I do if my Railcard is stolen?

If your Railcard has been stolen and you have been given a crime reference number or documents by the Police, then we will give you a free replacement.

To replace a stolen Railcard you bought online, please log into your account and follow the replacement process, you will need to quote your crime reference number. You can also call our helpline on 0345 3000 250.

To replace a stolen Railcard you bought at a station you need to go to a station with your crime reference number/documentation and some form of identification. You will then be issued with a complimentary Railcard.
 


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Buy online in a few easy steps

1
Create an account
 
2
Add your details
 
3
Prove your
eligibility
 
4
Review and
secure payment