We are currently experiencing a technical issue which means some customers are not able to get new codes to download their digital Railcard to the Railcard app. We are working to fix this as quickly as possible and are sorry for any inconvenience this may cause.

Frequently Asked Questions?

What happens if I don’t have reception or I am offline?

Don't worry, once your digital Railcard is on your phone, it will be available even when you have no mobile data or Wi-Fi.

As long as your mobile device has connected to the internet at some point within the last 72 hours, your app will continue to show your Railcard.

You will need an internet connection though to buy a new Railcard or add a Railcard to a new device.


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